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Research Details

The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration

Type

Book Chapter

Author(s)

Dawn Iacobucci, Kent Grayson, Amy Ostrom

Date Published

1994

Citations

Iacobucci, Dawn, Kent Grayson, and Amy Ostrom. 1994. The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration. 3

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