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Research Details

Strategically Seeking Service: How Competition Can Generate Poisson Arrivals, Manufacturing & Service Operations Management (M&SOM)

Abstract

A delay-sensitive customer prefers arriving for service when few or no other customers are in the system. We consider how such a customer should strategically arrive to a service system. We present a model in which strategic customers acting in a self-interested fashion give rise to Poisson arrivals.

Type

Article

Author(s)

Martin Lariviere, Jan A. Van Mieghem

Date Published

2004

Citations

Lariviere, Martin, and Jan A. Van Mieghem. 2004. Strategically Seeking Service: How Competition Can Generate Poisson Arrivals. Manufacturing & Service Operations Management (M&SOM) . 6(1): 23-40.

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