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Research Details
Strategically Seeking Service: How Competition Can Generate Poisson Arrivals, Manufacturing & Service Operations Management (M&SOM)
Abstract
A delay-sensitive customer prefers arriving for service when few or no other customers are in the system. We consider how such a customer should strategically arrive to a service system. We present a model in which strategic customers acting in a self-interested fashion give rise to Poisson arrivals.
Type
Article
Author(s)
Martin Lariviere, Jan A. Van Mieghem
Date Published
2004
Citations
Lariviere, Martin, and Jan A. Van Mieghem. 2004. Strategically Seeking Service: How Competition Can Generate Poisson Arrivals. Manufacturing & Service Operations Management (M&SOM) . 6(1): 23-40.
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