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Marketing Leaders’ Guide to Analytics and AI
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Visit Our Northwestern today!Research & Thought Leadership
Innovative Research
Discover new developments in the fields of collaboration, conflict and negotiations
DRRC has compiled research from thought leaders affiliated with DRRC who specialize in collaboration, conflict and negotiations.
The Dispute Resolution Research Center continues to be a global leader in producing innovative research that enhances our theoretical and practical understanding of how to manage conflict, improve collaborations and negotiate effectively.
Featured Research
Pioneering research from current and past DRRC affiliated faculty and Post-Doctoral Fellows.
Are You Willing to Stretch the Truth While Negotiating?
It may depend on your gender and whom you are representing.
Which Gold Medalists Do We Tweet About? Liberals and Conservatives Differ.
New research explores how political ideology can affect whose accomplishments we celebrate.
Conspiracy Theories Abound. Here’s How to Curb Their Allure.
A new study shows how feeling more in control can limit conspiratorial thinking.
Agreement attraction and impasse aversion: reasons for selecting a poor deal over no deal at all
Robin Pinkley
Psychological Science
Beauty and social capital: Being attractive shapes social networks
Kathleen M. O’Connor
Social Networks
Inside the Mind of the Client: An analysis of Litigants Decision Criteria for Choosing Procedures
Donna Shestowsky
Conflict Resolution Quarterly
From Kellogg Insight
The Psychology Behind Conflict—and When It Can Be Harnessed for GoodMost of us prefer to get through our days without ending up in an argument. We shoot for harmony, understanding, and constructive interactions with our family, our colleagues, even those people with whom we disagree about everything from politics to sports. |
Most Employees Retaliate If They're Slighted at WorkWorkplace conflict can wreak havoc on office culture—from gossip that breeds more gossip, to the double-crossing colleagues who find themselves in vicious, never-ending feuds. |
Podcast: Revenge of the Customer Service RepEmployees in all kinds of industries have to deal with unpleasant customers. |
Customers Can Be Jerks. Here’s Why Some Employees Retaliate.Picture an employee at a print shop: After a rude comment from a customer, he may plot his revenge. Perhaps he deliberately delays the project by working slowly or “ignores” that embarrassing typo in their materials. |