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Stein's method for steady-state diffusion approximations: An introduction through the Erlang-A and Erlang-C models, Stochastic Systems
Anton Braverman, Jim Dai, Jiekun Feng
Braverman, Anton, Jim Dai, and Jiekun Feng. 2016. Stein's method for steady-state diffusion approximations: An introduction through the Erlang-A and Erlang-C models. Stochastic Systems. 6(2): 301-366.LINK READ
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