Home | Faculty & Research Overview | Research
Customer Responses to Emotional Labor in Discrete and Relational Service Exchanges, International Journal of Service Industry Management
Grayson, Kent. 1998. Customer Responses to Emotional Labor in Discrete and Relational Service Exchanges. International Journal of Service Industry Management. 9(2): 126-154.
Explore leading research and ideas
Find articles, podcast episodes, and videos that spark ideas in lifelong learners, and inspire those looking to advance in their careers.
Review Courses & Schedules
Access information about specific courses and their schedules by viewing the interactive course scheduler tool.
Discover the path to your goals
Whether you choose our Full-Time, Part-Time or Executive MBA program, you’ll enjoy the same unparalleled education, exceptional faculty and distinctive culture.