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Research Details

Customer Responses to Emotional Labor in Discrete and Relational Service Exchanges, International Journal of Service Industry Management

Type

Article

Author(s)

Kent Grayson

Date Published

1998

Citations

Grayson, Kent. 1998. Customer Responses to Emotional Labor in Discrete and Relational Service Exchanges. International Journal of Service Industry Management. 9(2): 126-154.

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