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        Journal Article
                        "Process variation as a determinant of bank performance: Evidence from the retail banking industry"
Management Science
                    Author(s)
                    
                    
                    
                    
            
                    Date Published:
                    1999
                
                                                    
                    Citations:
                    Leone, Andrew J., Frances Frei, Ravi Kalakota, L. Marx. 1999. "Process variation as a determinant of bank performance: Evidence from the retail banking industry". Management Science. (9)1210-1220.
                
            
        