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The New Normal: 7 Behavioral Shifts that Will Persist Past the Pandemic
I identify 7 key themes that will represent persistent changes in customer and corporate behavior. The summary - we will see a permanent increase in the use of digital and physical networks to access people, products and places.
Sawhney, Mohanbir. 2020. The New Normal: 7 Behavioral Shifts that Will Persist Past the Pandemic.
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