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        Journal Article
                        Managing Consumer Returns in a Competitive Environment
Management Science
                    Author(s)
                    
                    
                    
            
                    Date Published:
                    2011
                
                                                    
                    Citations:
                    Shulman, Jeffrey, Anne Coughlan, R.Canan Savaskan-Ebert. 2011. Managing Consumer Returns in a Competitive Environment. Management Science. (2)347-362.