Kellogg School of Management at Northwestern University

☰

About

About Kellogg

Meet Dean Hagerty

Women at Kellogg

Global Impact

Executive MBA Network

Global Initiatives in Management

Diversity & Inclusion

Faculty Research on Diversity & Inclusion

Leadership

Department Chairs

Strategic Initiative Faculty Directors

Global Advisory Board

Student Leadership Teams

Capital Campaign

New Building

Our Purpose

To educate, equip & inspire brave leaders who build strong organizations and wisely leverage the power of markets to create lasting value.

Programs

Why Kellogg

At Kellogg, we develop brave leaders that inspire growth in people, organizations and markets.

Learn more about the Kellogg difference

All Programs Full-Time MBA

Career Development

Tuition & Financial Aid

Attend an Event

Evening & Weekend

Career Development

Tuition & Financial Aid

Attend an Event

Executive MBA

Locations & Schedule

Career Development

Tuition & Financing

Attend an Event

Doctoral

PhD Classes & Schedule

Recruiting Forums

Certificate Program for Undergraduates

Program Benefits

Career Development

Jobs & Internships

MS in Management Studies

Career Development

Tuition & Financial Aid

Attend an Event

Propel Your Career

Earning a Kellogg Evening & Weekend MBA can take you to the top of your organization and prepare you for a lifetime of success.

Learn More

Executive Education

Executive Education Online

Build and hone critical foundational skills online in just hours a week.

Learn more

Individual Programs

Executive Programs

C-Suite Programs

Nonprofit Programs

Executive Scholar Certificate

Online Programs

Group & Custom Solutions

Our Partnership Philosophy

Design Process & Team

Association & Specialty Programs

Academic Partners

Group Registrations

The Kellogg Experience

The Kellogg Advantage

Our Learning Environment

Thought Leadership

Participant Perspectives

Alumni Benefits

Request a Brochure Find a Program Contact Us

Saved Programs 0

Faculty and Research

Career Successes Come in Clusters

Bursts of brilliance happen for everyone. Explore the "hot streaks" of thousands of directors, artists, and scientists.

Read More

Faculty & Research

Faculty Directory

Research Centers

Faculty Experts Guide

Case Publishing

Kellogg Insight Magazine

Academic Departments

Accounting Information & Management

Management & Organizations

Managerial Economics & Decision Sciences

Strategic Initiatives

Architectures of Collaboration

Innovation & Entrepreneurship

Markets & Customers

Public-Private Interface

Alumni

Stay Connected & Be Informed

Create a new profile or update your information in the Northwestern Directory to receive the latest Kellogg news, publications, event invitations and alumni benefit updates.

Visit Our Northwestern today!

Community Clubs & Groups

Career Services Get Involved

Reunion Giving

Contact Us

Take Action

Home | Faculty & Research Overview | Research

Research Details

Managing Consumer Returns in a Competitive Environment, Management Science

Type

Article

Author(s)

Jeffrey D. Shulman, Anne Coughlan, R.Canan Savaskan-Ebert

Date Published

2011

Citations

Shulman, D. Jeffrey, Anne Coughlan, and R.Canan Savaskan-Ebert. 2011. Managing Consumer Returns in a Competitive Environment. Management Science. 57(2): 347-362.

KELLOGG INSIGHT

Explore leading research and ideas

Find articles, podcast episodes, and videos that spark ideas in lifelong learners, and inspire those looking to advance in their careers.

COURSE CATALOG

Review Courses & Schedules

Access information about specific courses and their schedules by viewing the interactive course scheduler tool.

DEGREE PROGRAMS

Discover the path to your goals

Whether you choose our Full-Time, Part-Time or Executive MBA program, you’ll enjoy the same unparalleled education, exceptional faculty and distinctive culture.

Take Action

Kellogg / inspiring growth

Northwestern University

© Kellogg School of Management

Northwestern University
Kellogg Policies