Kellogg School of Management at Northwestern University
☰

Take Action

Home | Faculty & Research Overview | Research

Research Details

Managing Consumer Returns in a Competitive Environment, Management Science

Type

Article

Author(s)

Jeffrey D. Shulman, Anne Coughlan, R.Canan Savaskan-Ebert

Date Published

2011

Citations

Shulman, D. Jeffrey, Anne Coughlan, and R.Canan Savaskan-Ebert. 2011. Managing Consumer Returns in a Competitive Environment. Management Science. 57(2): 347-362.

KELLOGG INSIGHT

Explore leading research and ideas

Find articles, podcast episodes, and videos that spark ideas in lifelong learners, and inspire those looking to advance in their careers.
learn more

COURSE CATALOG

Review Courses & Schedules

Access information about specific courses and their schedules by viewing the interactive course scheduler tool.
LEARN MORE

DEGREE PROGRAMS

Discover the path to your goals

Whether you choose our Full-Time, Part-Time or Executive MBA program, you’ll enjoy the same unparalleled education, exceptional faculty and distinctive culture.
learn more

Take Action

Kellogg School of Management
Northwestern University
2211 Campus Drive, Evanston, IL 60208
Directions
847.491.3300 | Contact
© Kellogg School of Management
Northwestern University
Kellogg Policies
© Kellogg School of Management Northwestern University All Rights Reserved. Kellogg Policies | Sitemap