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Why sabotage customers who mistreat you? Activated hostility and subsequent devaluation of targets as a moral disengagement mechanism, Journal of Applied Psychology
Y. Huang, R. Greenbaum, Julena M. Bonner, Cynthia Wang
Huang, Y., R. Greenbaum, Julena M. Bonner, and Cynthia Wang. 2018. Why sabotage customers who mistreat you? Activated hostility and subsequent devaluation of targets as a moral disengagement mechanism. Journal of Applied Psychology. 104(4): 495â€“510.LINK
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