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Working Paper
Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information
Author(s)
Date Published:
2023
Citations:
Ansari, Sina, Laurens Debo, Maria Ibanez, Seyed Iravani, Sanjeev Malik. 2023. Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information.
