Thomas F. O'Toole is Clinical Professor of Marketing and Senior Fellow at the Kellogg School of Management of Northwestern University. His work and teaching at Kellogg focuses on subjects including: connecting data analytics to business outcomes, data-driven marketing, digital enterprise transformation, the emergent structure of marketing and customer loyalty. He introduced a new MBA course in Fall, 2017, on Customer Loyalty.
O'Toole serves as a Senior Advisor at McKinsey and Company. At McKinsey, he provides strategic guidance to clients in the Travel, Transportation and Logistics and other business sectors (e.g., retail) on revenue strategy, enterprise data analytics, customer loyalty and related subjects.
Until his retirement in late 2016, O'Toole was Chief Marketing Officer, Senior Vice President and President, MileagePlus of United Airlines. At United, he was responsible for brand strategy, marketing, product development, ecommerce, digital channels, ancillary revenue, co-brand credit cards, customer data analytics, marketing systems, partnerships and other functions, including United's MileagePlus loyalty program. He joined United as Chief Marketing Officer in 2010.
Before United, O'Toole was Chief Marketing Officer and Chief Information Officer for Hyatt Hotels Corporation, where he was responsible for Hyatt's marketing, loyalty program, distribution, information technology and related functions worldwide. He joined Hyatt as Vice President of Marketing in 1995.
O'Toole's career has spanned an exceptionally broad range of C-level executive positions, business accomplishments and marketing disciplines. He is a frequently invited speaker at conferences and programs on leading edge marketing practices, current marketing developments, data-driven marketing and related subjects. In 1998, he was named to the Advertising Age "Marketing 100".
O'Toole currently serves on the Board of Directors of Alliant Energy (NYSE: LNT), an S&P 500 company providing electricity, natural gas, renewable energy and logistics services; Extended Stay America (NYSE: STAY), the largest integrated hotel owner/operator in North America; and LSC Communications (NYSE: LKSD), a global leader in printing, publishing logistics and office products. In 2016, he was appointed by the US Secretary of Commerce to, and currently serves on, the Board of Directors of the Corporation for Travel Promotion (dba Brand USA), the nation's public-private enterprise to promote travel to the USA.
O'Toole is active in civic, charitable, educational and philanthropic endeavors. He currently serves on the Boards of the CSU Foundation, Windows on the World Communication (WTTW/WFMT) and the Big Shoulders Fund of Chicago.
O'Toole holds the degrees of Master of Applied Communication Theory and Methodology and Bachelor of Arts with concentration in communication research from the Cleveland State University. In 2013, he was named the Distinguished Alumnus of the College of Liberal Arts and Social Sciences there.
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