Gina Fong is a consumer anthropologist who believes that giving someone the gift of understanding is one of the most human-centric acts one can do. As a marketing professor, she loves transforming the classroom into a curiosity gymnasium so students learn how to think with their head, heart, and gut. She teaches the marketing elective Ethnographic Customer Insights; her students conduct ethnographic research for and present their strategic recommendations to a real-world client. She was voted the L.G. Lavengood Outstanding Professor of the Year by Kellogg's 2023 graduating class.

As a principal at Fong Insight Gina helps organizations become customer-centric by coaching them how to discover and distill insight. She also conducts research and delivers keynote speeches to a variety of clients around the world, ranging from Fortune 500 companies to entrepreneurs, small business owners, and start-ups. No matter what the situation, Gina's ultimate goal is to help people become joyful customer advocates.

• BS, Communication, University of Illinois at Urbana-Champaign

• Principal, Fong Insight, 2018-present
• Partner, The Fortini-Campbell Company, 2000-2018

• L.G. Lavengood Outstanding Professor of the Year Award (2023)

Consumer Marketing Strategy

Learn how to win in today’s hypercompetitive marketplace by gaining and translating insights about consumers’ goals, beliefs and behaviors into an effective marketing strategy. Go home equipped to segment, reach and convert customers more effectively.

Customer Insight Tools

Harness the power of customer insight to drive winning strategies and hard-wire the voice of the customer throughout your organization. This interactive program will equip you with the right blend of qualitative and quantitative tools to gain and sustain competitive advantage.

Strategic Capabilities for Emerging Business Leaders

This highly interactive, live virtual program positions the high-performing, emerging leader to make bold career moves, laying the foundation for general management and leadership of the broader business. Through an exploration of strategic business functions with some of Kellogg’s leading faculty, you will immerse yourself in how to lead in a complex, competitive, global market.

The Customer-Focused Organization

The digital revolution is empowering customers, fueling disruptive innovation and globalization of markets. In the wake of these challenges, firms that are customer-centric thrive. Learn how leaders successfully infuse a customer-centric perspective throughout an organization, generate value, build brands with meaning, and offer exceptional customer experiences to win in the digital age.

The PHYSICIAN CEO™ Program

Ethnographic Customer Insights (MKTG-949-0)
This course will provide you-the entrepreneur, the product manager, the director of finance or whatever your discipline may be-your own case study and framework on how to conduct ethnographic research and distill insight to surprise and delight your customer across the entire customer journey. In this highly experiential course you will partner with a real client to help them solve a business question via ethnographic research. You will learn how to set up an ethnographic research project; conduct ethnographies; analyze and tell a story around qualitative data; and build influence and alignment around your recommendations. This course uses a combination of lectures, case studies, and in-class exercises to prepare you for your final group project which you will present to the client's senior leadership team, and that will inform their upcoming strategic plan. There is no final exam.

Field Study (MKTG-498-0)
Field Studies include those opportunities outside of the regular curriculum in which a student is working with an outside company or non-profit organization to address a real-world business challenge for course credit under the oversight of a faculty member.