Start of Main Content
Management & Organizations

Clinical Professor of Management & Organizations

Associate Chair of the Management & Organizations Department

Co-Director of the Leadership Development and Communications Program (LDEV)

Portrait of Shana Carroll, Faculty at the Kellogg School of Management
Send An Email
847-467-2707
Global Hub 3163

Shana Carroll is a Clinical Professor of Management & Organizations, Associate Chair of the Management & Organizations Department, and Co-Director of the Leadership Development and Communications Program at the Kellogg School of Management at Northwestern University. She designs curriculum and teaches in the areas of leadership, change management and communication in the school's MBA, MSMS and executive education programs.

Professor Carroll joined Kellogg in 2010 as Chief of Staff. As Chief of Staff, she was a key member of the school's leadership team and served as the right hand to the Dean as they undertook comprehensive organizational change and the introduction of a new strategic plan. Professor Carroll was instrumental in the school's administrative restructuring including the hiring of more than a dozen senior leaders. Additionally, she spearheaded the external launch of the school's strategic plan and led the reinvigoration and alignment of the school's domestic and global alumni councils.

Since 2013, in addition to her teaching, she has served as a Senior Advisor to the Dean, Academic Director of the Russell Fellows Program and Founder and Director for the program in Communicating for Impact. In all of these roles, she oversaw key initiatives and drove outcomes. She led the branding effort for Kellogg’s new Global Hub, oversaw the redesign and implementation of the masters in management science degree program, and built a highly sought-after communications curriculum that 80+% of Kellogg MBA students opt into.

Prior to joining Kellogg, Professor Carroll spent nearly a decade at New York University's Stern School of Business where she served on the school's senior staff as Director of Communications at the Undergraduate College and an Adjunct Professor of Management Communication. Earlier in her career, she was a Product Manager for PR Newswire Association, Inc. where she specialized in developing and marketing products to investor relations professionals.

She is the recipient of the Sidney J. Levy Teaching award and Faculty Impact Award for her teaching at Kellogg and was named one of the favorite MBA professors by the Class of 2023 in Poets & Quants. She was also named Administrator of the Year at NYU Stern in 2010.

Professor Carroll is on the Board of Directors for The Academy at Saint Joan of Arc in Evanston, Illinois. At Kellogg, she served as the executive sponsor of KBAN (the Kellogg Black and African American Network) and on the Board of Advisors for Pride at Kellogg. 

Professor Carroll holds a B.A. in political science from Boston College and a M.B.A. in management and marketing from New York University. Additionally, she has a certificate in executive coaching.

Professor Carroll enjoys cooking, traveling, reading, puzzles and pickle ball. Above all, she loves spending time roaming around Chicago (and going somewhere warm in the winter) with her husband and two children.

 

About Shana
Teaching interests
  • LeadershipOrganizational communicationOrganizational listening and silenceCommunications strategyChange leadershipInterpersonal dynamics
  • MBA, 2006, Marketing & Management, Stern School of Business, New York University
    BA, 1997, Political Science and Art History, Boston College
  • Associate Chair, Management & Organizations, Kellogg School of Management, Northwestern University, 2021-present
    Co-Director, Leadership Development & Communications Program, Kellogg School of Management, Northwestern University, 2021-present
    Clinical Professor, Management & Organizations, Kellogg School of Management, Northwestern University, 2022-present
    Academic Director, Russell Fellows Program, Kellogg School of Management, Northwestern University, 2018-2021
    Faculty Director, Management Communications Program, Kellogg School of Management, Northwestern University, 2016-2021
    Clinical Associate Professor of Management Communications, Kellogg School of Management, Northwestern University, 2016-2021
    Senior Advisor, Office of the Dean, Office of the Dean, Kellogg School of Management, Northwestern University, 2013-2016
    Clinical Assistant Professor of Management Communications, Kellogg School of Management, Northwestern University, 2013-2016
    Adjunct Professor of Management Communication, Management & Organizations, Stern School of Business, New York University, 2007-2010
  • Chief of Staff, Kellogg School of Management, Northwestern University, 2010-2013
    Director of Communications, Stern School of Business, New York University, 2007-2010
    Product Manager, PR Newswire Association, Inc., 2000-2001
  • Favorite MBA Professor of the Class of 2023, Poets & Quants
    Sidney J. Levy Award for Excellence in Teaching, 2020-2021
    Sidney J Levy Teaching Award, 2020-2021
    Faculty Impact Award
    Faculty Impact Award, Spring
    Administrator of the Year, Stern School of Business, New York University, 2010

Driving Organizational Change

Use your own real-life challenges as a platform for putting the latest theories and tools for organizational change management into practice. Learn how to build business agility and organizational resilience — the cornerstones of driving ongoing change.

Energizing People for Performance

Participants in this highly interactive program, master the processes and tools required to unleash the potential in individuals, energize their teams, and empower people to achieve consistently higher levels of performance and deliver better bottom-line results.