Thomson Financial: Building a Customer-Centric Firm

In December 1999, Thomson Financial began a radical transformation from 41 divisions toward a more integrated firm organized around customer segments. This required active, coordinated involvement from business, organization, and technology functions, as well as sustained investment and execution through the crises of the technology market crash and September 11, 2001. By 2005, Thomson had emerged, along with Bloomberg and Reuters, as one of the top three financial information firms globally.