Case Detail

Case Summary

Electronic Data Systems and Large Outsourcing Deals

Case Number: 5-204-253, Year Published: 2004

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Authors: David Besanko; Pankaj Tibrewal

Key Concepts

Economics, Pricing Stategy


This case considers issues faced by a management team within EDS as it considers bidding on a large IT outsourcing contract in 2003. The case presents a brief history of EDS and discusses recent trends in IT outsourcing. Students can explore the trade-offs that a company like EDS faces in pricing a one-of-a-kind service contract.

Number of Pages: 14

Extended Case Information

Teaching Areas: Economics

Geographic: US

Industry: Computer Networks

Organization Name: Electronic Data Systems

Organization Department: NA

Organization Size: Large

Decision Maker Gender: Male

Year of Case: 2003