Case Detail

Case Summary

The Future of Same-Day Delivery: Same as the Past?

Case Number: 5-113-008, Year Published: 2013

HBS Number: KEL732

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Authors: Sunil Chopra

Key Concepts

Competitive Strategy, Distribution, E-commerce, Logistics, Operations Management, Supply Chain Management


In 2012 several retailers, including Amazon and Walmart, experimented with same-day delivery. Home delivery of pizzas had been a very successful model in the United States and had been copied all over the world. In contrast, home delivery attempts by companies like Kozmo and Urbanfetch had failed and both companies went bankrupt. The goal of this case is to build a framework that helps students identify the factors that influence the success or failure of home delivery models.

Learning Objectives

After analyzing and discussing the case, students should be able to:
• Build a basic framework identifying supply chain drivers that are influenced by a firm’s decision to offer same-day home delivery
• Understand the tradeoffs that influence the success of a same-day home delivery model
• Identify qualitative factors to be considered when deciding between non-U.S. facility locations, including transportation time variability, consumer perceptions, and cultural differences

Number of Pages: 2

Extended Case Information

Teaching Areas: Operations

Teaching Note Available: Yes

Geographic: United States

Industry: Retail

Year of Case: 2012