Case Detail

Case Summary

Excel Logistics Services

Case Number: 5-104-005, Year Published: 2004

HBS Number: KEL019

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Authors: Sunil Chopra

Key Concepts

Quality, Statistical Process Control, Control Charts


This case can be used to introduce statistical process control (SPC). It looks at the introduction of SPC into a distribution center servicing a department store chain. The case focuses on the receiving process in the distribution center and describes how SPC methodology is introduced. The ideas discussed include run charts, pareto diagrams, and control limits.

Number of Pages: 8

Extended Case Information

Teaching Areas: Manufacturing, Operations

Teaching Note Available: Yes

Geographic: US

Industry: Warehousing and Distribution

Organization Name: Excel Logistics Services

Organization Department: Management

Organization Size: Medium

Decision Maker Position: General Manager

Decision Maker Gender: Male

Year of Case: 2001