Case Detail

Case Summary

Reducing Delinquent Accounts Receivable

Case Number: 5-414-750, Year Published: 2015

HBS Number: KEL904

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Key Concepts

Business Process Improvement, Cash Flow Analysis, Decision Making, Financial Analysis, Financial Management, Operations Management, Organizational Effectiveness, Six Sigma, Total Quality


In April 2014, the accounts receivable exceeding 90 days were causing a cash-flow problem for Wolf Distributing, which distributes the Berserker Rage energy drink in the Chicagoland area.

Christine Taylor, the company’s chief operating officer, had tried a number of traditional methods to monitor and address this problem, but she had made little progress. She decided to use three basic statistical analysis tools—Pareto diagrams, scatter plots, and run charts—to help her better grasp the problem.

Learning Objectives

After analyzing the case, students should be able to:

  • Identify priorities using Pareto diagrams
  • Identify correlations using scatter plots
  • Identify patterns using run charts

Number of Pages: 8

Extended Case Information

Teaching Areas: Operations

Teaching Note Available: Yes

Geographic: United States

Industry: Finance

Organization Name: Fictional

Organization Department: Operations

Decision Maker Position: Chief Operating Officer

Decision Maker Gender: Female

Year of Case: 2014