Case Detail

Case Summary

Back Office Cooperative

Case Number: 5-211-254, Year Published: 2011

HBS Number: KEL583

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Authors: Donald Haider

Key Concepts

Collaborations, Leveraging Scale, Restructuring Operations, Leading Consensus-Driven Alliances, Efficiency Constraints


Bryan Preston, CEO of the Back Office Cooperative, leads several large human service providers through the process of building a shared-services platform to leverage scale and efficiencies. This successful collaboration matches the business case for restructuring against the constraints of mission-driven enterprises.

Learning Objectives

The case seeks to demonstrate how collaboration, scalability, and leadership interact in a nonprofit organization to produce desirable outcomes from which other organizations, leaders, and resource providers might learn.

Number of Pages: 17

Extended Case Information

Teaching Areas: Non Profit

Teaching Note Available: Yes

Geographic: Chicago, Illinois, United States

Industry: Nonprofit

Organization Name: Back Office Cooperative

Organization Department: Board

Organization Size: Medium

Decision Maker Position: President/CEO

Decision Maker Gender: Male

Year of Case: 2009