Can We Talk, and Should We? Managing Emotional Conflict in Multicultural Teams, Academy of Management Review
We highlight linguistic-related challenges in multicultural teams that increase the likelihood of emotional conflict, and also highlight the difficulty of "finding words" in emotional situations because of the nonlinear, fragmented, image-driven qualities of these circumstances. As a result, we question whether team members embroiled in emotional conflict ought to be advised to talk (discuss their feelings with the goal of repairing frayed relationships), whether this meaning of talk is shared by people from culturally different backgrounds, and what conflict management alternatives may exist when talk is not possible or desirable
MaryAnnVon Glinow, Debra L. Shapiro, Jeanne Brett
Glinow, MaryAnnVon, Debra L. Shapiro, and Jeanne Brett. 2004. Can We Talk, and Should We? Managing Emotional Conflict in Multicultural Teams. Academy of Management Review. 29(4): 578-592.