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Research Details

Digital Operations: Framework and Future Directions, Management and Business Review

Abstract

The digital economy is transforming the way we work. We provide a framework for organizations to assess their digital operations and to provide direction where to go. The framework’s premise is that digitization enables automated and/or smart execution of workflows. Evaluating the level and reach of these three pillars--digitization, automation, and smart--across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.

Type

Article

Author(s)

Robert Boute, Jan A. Van Mieghem

Date Published

2019

Citations

Boute, Robert, and Jan A. Van Mieghem. 2019. Digital Operations: Framework and Future Directions. Management and Business Review.

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