Take Action

Home | Faculty & Research Overview | Research

Research Details

Schmooze or Lose: Social Friction and Lubrication in E-mail Negotiations, Group Dynamics

Abstract

Past research indicates that rapport helps negotiators overcome interpersonal friction and find cooperative agreements. Study 1 explored differences in the behavioral dynamics evoked by e-mail versus face-to-face negotiation. Although some behavioral content categories differed in ways pointing to strengths of e-mail, the strongest pattern was that e-mail inhibited the process of exchanging personal information through which negotiators establish rapport. We hypothesized that the liabilities of e-mail might minimized by a pre-negotiation intervention of social lubrication. To test this in Study 2, half of dyads had a brief personal telephone conversation (schmoozed) before commencing e-mail negotiations, and half did not. Schmoozers felt more rapport; their plans were more trusting though no less ambitious; and their economic and social outcomes were better.

Type

Article

Author(s)

Michael W. Morris, Janice Nadler, Terri Kurtzberg, Leigh Thompson

Date Published

2002

Citations

Morris, W. Michael, Janice Nadler, Terri Kurtzberg, and Leigh Thompson. 2002. Schmooze or Lose: Social Friction and Lubrication in E-mail Negotiations. Group Dynamics. 6(1): 89-100.

KELLOGG INSIGHT

Explore leading research and ideas

Find articles, podcast episodes, and videos that spark ideas in lifelong learners, and inspire those looking to advance in their careers.
learn more

COURSE CATALOG

Review Courses & Schedules

Access information about specific courses and their schedules by viewing the interactive course scheduler tool.
LEARN MORE

DEGREE PROGRAMS

Discover the path to your goals

Whether you choose our Full-Time, Part-Time or Executive MBA program, you’ll enjoy the same unparalleled education, exceptional faculty and distinctive culture.
learn more

Take Action