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Case
Announcing Waiting Time in Emergency Departments
Author(s)
First National Healthcare (FNH) runs a large network of hospitals and has worked to systematically reduce waiting times in its emergency departments. One of FNH's regional networks has run a successful marketing campaign promoting its low ED waiting times that other regions want to emulate. The corporate quality manager must now determine whether to allow these campaigns to be rolled out and, if so, which waiting time estimates to use. Are the numbers currently being reported accurate? Is there a more accurate way of estimating patient waiting time that can be easily understood by consumers?
Date Published:
01/24/2019
Discipline:
Operations Management
Key Concepts:
Health Care, Operations Management, Service Management, Service Strategy, Statistical Methods
Citations:
Lariviere, Martin, Sarang Deo. Announcing Waiting Time in Emergency Departments. 5-417-750 (KE1119).