Working Paper

Structural Estimation of Callers' Delay Sensitivity in Call Centers

Author(s)

Baris Ata

Aksin-Karaesmen

S. Emadi

C. Su

Date Published: 2012
Citations: Ata, Baris, Aksin-Karaesmen, S. Emadi, C. Su. 2012. Structural Estimation of Callers' Delay Sensitivity in Call Centers.
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