Start of Main Content
Author(s)

Daniel Diermeier

Robert Crawford

Charlotte Snyder

After Hurricane Katrina hit the coast of Louisiana on August 29, 2005, Wal-Mart initiated emergency operations that not only protected and reopened its stores, but also helped its employees and others in the community cope with the disaster's personal impact. This response was part of a wider effort by the company under CEO Lee Scott to improve its public image. Wal-Mart's efforts were widely regarded as the most successful of all corporations in the aftermath of the disaster and set the standard for future corporate disaster relief programs.

Date Published: 10/01/2011
Discipline: Management;Strategy
Key Concepts: Crisis Management, Public Relations, Disaster Management, Leadership, Corporate Communications, Media, Strategy, Security Management, Emergency Response
Citations: Diermeier, Daniel, Robert Crawford, Charlotte Snyder. Wal-Mart's Katrina Aid. 5-406-750 (KEL556).