Evolution and Revolution in the Twenty-First Century: Rules for Organizations and Managing Human Resources

Changing organizational critical success factors, new expectations for human resources, and the changing roles and capabilities of HR professionals are discussed here. The authors envision today's top HR job to encompass: Enabling capable and courageous leadership; building a very strong and adaptive organizational culture; strengthening organizational productivity and performance; fostering creative innovations, products, and solutions; and building exceptionally high customer loyalty. They explain why and show how this is done.