Incentive-Compatible Revenue Management in Queueing Systems: Optimal Strategic Idleness and other Delaying Tactics

How should a capacity-constrained firm design an incentive-compatible price-scheduling mechanism to maximize revenues from a heterogeneous pool of time-sensitive customers with private information on their willingness to pay, time-sensitivity and processing requirement? We consider this question in the context of a queueing system that serves two customer types. We provide the following insights. First, the familiar c