Journal Article

Information Technology and Training in Emergency Call Centers

Proceedings of the 51st Annual Meetings of the Industrial Relations Research Association
Author(s)

Susan Athey

Scott Stern

Date Published: 1999
Citations: Athey, Susan, Scott Stern. 1999. Information Technology and Training in Emergency Call Centers. Proceedings of the 51st Annual Meetings of the Industrial Relations Research Association. 53-60.
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