Jillian Chown is an Assistant Professor of Management and Organizations at the Kellogg School of Management, Northwestern University. Broadly, her research interests include organizational control, professional and expert work, organizational change / strategy implementation with a particular interest in healthcare delivery organizations. One particular focus is understanding how organizations dominated by professionals are able to adapt and change—a challenging prospect given professionals’ autonomy, and the considerable knowledge asymmetry between professionals and those outside the profession. Current projects examine how organizations can use changes in financial incentives to shift the provision of tasks by their experts, how new expert tasks spread throughout populations of experts, and how organizations and professionals negotiate the implementation of new organizational controls. She uses multi-method approaches in her research, which range from large econometric analyses to field-based ethnographic work.

Professor Chown's research has been published in Organization Science and Strategic Management Journal and has been featured in Time and the Financial Times. Professor Chown received her PhD in Strategic Management from the Rotman School of Management at the University of Toronto. She has an MBA from the Rotman School of Management and her B.A.Sc. in Engineering Science from the University of Toronto. She has previously worked as a management consultant for McKinsey & Company, Deloitte and a boutique healthcare consulting start-up company.

Organization Theory; Strategy; Professionals, Knowledge Workers & Experts; Organizational Change; Incentives & Control; Healthcare

• PhD, 2016, Strategic Management, University of Toronto
• Masters of Business Administration, 2006, University of Toronto, Top academic standing for Full Time MBA Core
• Bachelor of Applied Science, 2004, Engineering Science, University of Toronto, Ranked 1st in specialty (2002); Dean's List 2001-2003

• Assistant Professor of Management and Organizations, Management and Organizations, Kellogg School of Management, Northwestern University, 2016-present

• Project Engineer, Petro-Canada Lubricants, 2002-2003
• E-Business Analyst, Petro-Canada, 2003-2004
• Summer Associate, Deloitte Consulting, 2004-2005
• Associate, McKinsey & Company, 2006-2008
• Engagement Manager, McKinsey & Company, 2008-2009
• Healthcare Performance Improvement Consultant, HIO-Group (KPMG), 2008-2009

Strategy, Organization Theory, Organizational Change & Implementation, Management Consulting, Health Sector Strategy

As part of this course, some faculty include a required all-day simulation project, often held on a Saturday; please see the syllabus or contact the professor for the course section.