Shana Carroll is a Clinical Professor of Management & Organizations, Associate Chair of the Management & Organizations Department, and Co-Director of the Leadership Development and Communications Program at the Kellogg School of Management at Northwestern University. She designs curriculum and teaches in the areas of leadership, change management and communication in the school's MBA, MSMS and executive education programs.
Professor Carroll joined Kellogg in 2010 as Chief of Staff. As Chief of Staff, she was a key member of the school's leadership team and served as the right hand to the Dean as they undertook comprehensive organizational change and the introduction of a new strategic plan. Professor Carroll was instrumental in the school's administrative restructuring including the hiring of more than a dozen senior leaders. Additionally, she spearheaded the external launch of the school's strategic plan and led the reinvigoration and alignment of the school's domestic and global alumni councils.
Since 2013, in addition to her teaching, she has served as a Senior Advisor to the Dean, Academic Director of the Russell Fellows Program and Founder and Director for the program in Communicating for Impact. In all of these roles, she oversaw key initiatives and drove outcomes. She led the branding effort for Kellogg’s new Global Hub, oversaw the redesign and implementation of the masters in management science degree program, and built a highly sought-after communications curriculum that 80+% of Kellogg MBA students opt into.
Prior to joining Kellogg, Professor Carroll spent nearly a decade at New York University's Stern School of Business where she served on the school's senior staff as Director of Communications at the Undergraduate College and an Adjunct Professor of Management Communication. Earlier in her career, she was a Product Manager for PR Newswire Association, Inc. where she specialized in developing and marketing products to investor relations professionals.
She is the recipient of the Sidney J. Levy Teaching award and Faculty Impact Award for her teaching at Kellogg and was named Administrator of the Year at NYU Stern in 2010.
Professor Carroll is on the Board of Directors for The Academy at Saint Joan of Arc in Evanston, Illinois. At Kellogg, she served as the executive sponsor of KBAN (the Kellogg Black and African American Network) and on the Board of Advisors for Pride at Kellogg. She is a member of the Management Communication Association and Association for Business Communication.
Professor Carroll holds a B.A. in political science from Boston College and a M.B.A. in management and marketing from New York University. Additionally, she has a certificate in executive coaching.
Professor Carroll enjoys cooking, traveling, reading and tennis. Above all, she loves spending time roaming around Chicago (and going somewhere warm in the winter) with her husband and two children.