Shana Carroll
Clinical Professor of Management & Organizations
Associate Chair of the Management & Organizations Department
Co-Director of the Leadership Development and Communications Program (LDEV)
Shana Carroll is a Clinical Professor of Management & Organizations, Associate Chair of the Management & Organizations Department, and Co-Director of the Leadership Development and Communications Program at the Kellogg School of Management at Northwestern University. She designs curriculum and teaches in the areas of leadership, change management and communication in the school's MBA, MSMS and executive education programs.
Professor Carroll joined Kellogg in 2010 as Chief of Staff. As Chief of Staff, she was a key member of the school's leadership team and served as the right hand to the Dean as they undertook comprehensive organizational change and the introduction of a new strategic plan. Professor Carroll was instrumental in the school's administrative restructuring including the hiring of more than a dozen senior leaders. Additionally, she spearheaded the external launch of the school's strategic plan and led the reinvigoration and alignment of the school's domestic and global alumni councils.
Since 2013, in addition to her teaching, she has served as a Senior Advisor to the Dean, Academic Director of the Russell Fellows Program and Founder and Director for the program in Communicating for Impact. In all of these roles, she oversaw key initiatives and drove outcomes. She led the branding effort for Kellogg’s new Global Hub, oversaw the redesign and implementation of the masters in management science degree program, and built a highly sought-after communications curriculum that 80+% of Kellogg MBA students opt into.
Prior to joining Kellogg, Professor Carroll spent nearly a decade at New York University's Stern School of Business where she served on the school's senior staff as Director of Communications at the Undergraduate College and an Adjunct Professor of Management Communication. Earlier in her career, she was a Product Manager for PR Newswire Association, Inc. where she specialized in developing and marketing products to investor relations professionals.
She is the recipient of the Sidney J. Levy Teaching award and Faculty Impact Award for her teaching at Kellogg and was named one of the favorite MBA professors by the Class of 2023 in Poets & Quants. She was also named Administrator of the Year at NYU Stern in 2010.
Professor Carroll is on the Board of Directors for The Academy at Saint Joan of Arc in Evanston, Illinois. At Kellogg, she served as the executive sponsor of KBAN (the Kellogg Black and African American Network) and on the Board of Advisors for Pride at Kellogg.
Professor Carroll holds a B.A. in political science from Boston College and a M.B.A. in management and marketing from New York University. Additionally, she has a certificate in executive coaching.
Professor Carroll enjoys cooking, traveling, reading, puzzles and pickle ball. Above all, she loves spending time roaming around Chicago (and going somewhere warm in the winter) with her husband and two children.
- LeadershipOrganizational communicationOrganizational listening and silenceCommunications strategyChange leadershipInterpersonal dynamics
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MBA, 2006, Marketing & Management, Stern School of Business, New York University
BA, 1997, Political Science and Art History, Boston College -
Associate Chair, Management & Organizations, Kellogg School of Management, Northwestern University, 2021-present
Co-Director, Leadership Development & Communications Program, Kellogg School of Management, Northwestern University, 2021-present
Clinical Professor, Management & Organizations, Kellogg School of Management, Northwestern University, 2022-present
Academic Director, Russell Fellows Program, Kellogg School of Management, Northwestern University, 2018-2021
Faculty Director, Management Communications Program, Kellogg School of Management, Northwestern University, 2016-2021
Clinical Associate Professor of Management Communications, Kellogg School of Management, Northwestern University, 2016-2021
Senior Advisor, Office of the Dean, Office of the Dean, Kellogg School of Management, Northwestern University, 2013-2016
Clinical Assistant Professor of Management Communications, Kellogg School of Management, Northwestern University, 2013-2016
Adjunct Professor of Management Communication, Management & Organizations, Stern School of Business, New York University, 2007-2010 -
Chief of Staff, Kellogg School of Management, Northwestern University, 2010-2013
Director of Communications, Stern School of Business, New York University, 2007-2010
Product Manager, PR Newswire Association, Inc., 2000-2001 -
Favorite MBA Professor of the Class of 2023, Poets & Quants
Sidney J. Levy Award for Excellence in Teaching, 2020-2021
Sidney J Levy Teaching Award, 2020-2021
Faculty Impact Award
Faculty Impact Award, Spring
Administrator of the Year, Stern School of Business, New York University, 2010
Driving Organizational Change
Use your own real-life challenges as a platform for putting the latest theories and tools for organizational change management into practice. Learn how to build business agility and organizational resilience — the cornerstones of driving ongoing change.
Energizing People for Performance
Participants in this highly interactive program, master the processes and tools required to unleash the potential in individuals, energize their teams, and empower people to achieve consistently higher levels of performance and deliver better bottom-line results.
Strategic Communication for Organizations (LDEVM-456-5)
Personal Leadership Insights (LDEV-461-5)
This course is a unique opportunity for students who are highly motivated and committed to their personal development and growth as a leader and who value the chance to do this work in a group setting. The Kellogg faculty leader serves as coach and facilitator to guide students through a process that explores who they are (strengths, needs, values), reveals how others experience them (feedback), examines who they want to be (vision/purpose) and identifies actions for moving forward (development planning). Individual reflective exercises will be further explored and shared in small group meetings, full class discussion, and individual coaching appointments with the faculty. Students complete a paper integrating their personal insights. There is no final exam.
Because the course focuses on self-awareness and relationships with others, students rely on interactions with each other to experience vulnerability and growth within an environment of safety and trust. Therefore, students will not receive a letter grade, but rather a "Pass" with 0.5 credits or a "No-Credit" on their transcript. The "Pass" designation will be given if the following requirements are met: 100% attendance (non-negotiable), completion of all assignments, honoring confidentiality, and active participation in class activities and discussions.
Please note that the 100% attendance policy is non-negotiable across all sections and instructors. Only bid on a section for which you are sure you can attend every class session. Review the abbreviated syllabus for that section to confirm the precise meeting dates.
Strategic Communication for Organizations (LDEV-456-5)
This course was previously known as KACI-915-5 .
Effective communication is essential in the workplace - it contributes dramatically to your ability to succeed at every level of an organization and is relevant across every function. It is through strategic, audience-centered, and compelling communication that you convey your talents and abilities and engage others in accomplishing shared goals and tasks. Knowledge workers spend more than 60% of their time every day communicating and communication skills are tested further as you grow in seniority and become responsible for leading others and engaging diverse stakeholders. The course will teach you to thoughtfully consider how to leverage communication at key career stages - as an individual contributor, a manager or team leader and as an executive. More specifically, we'll explore how leaders use strategic communication to build employee engagement (one-on-one and in groups), drive change and perform under pressure. Each class session will combine lecture and discussion with exercises and cases that allow you to apply the concepts we discuss. In summary, this course is about providing you with a strong foundation in communications strategy and the opportunity to gain insights and develop skills that will allow you to be a more aware and effective communicator.
Strategic Communication for Organizations (LDEV-456-0)
