Professor Carroll is a Clinical Associate Professor, Director of the Program in Communicating for Impact and Academic Director of the Russell Fellows Program at the Kellogg School of Management at Northwestern University. She designs curriculum and teaches in the areas of leadership, change management and communication in the school's MBA, MSMS and executive education programs.

Professor Carroll joined Kellogg in 2010 as Chief of Staff, a role she held for three years. As Chief of Staff, she was a key member of the school's leadership team and served as the right hand to Dean Sally Blount as she undertook comprehensive organizational change and the introduction of a new strategic plan. Professor Carroll was instrumental in the school's administrative restructuring including the hiring of more than a dozen senior leaders. Additionally, she spearheaded the external launch of the school's strategic plan and led the reinvigoration and alignment of the school's domestic and global alumni councils.

Prior to joining Kellogg, Professor Carroll spent nearly a decade at New York University's Stern School of Business where she served on the school's senior staff as Director of Communications at the Undergraduate College and an Adjunct Professor of Management Communication. Earlier in her career, she was a Product Manager for PR Newswire Association, Inc. where she specialized in developing and marketing products to investor relations professionals.

She is the recipient of a Faculty Impact Award for her teaching at Kellogg and was named Administrator of the Year at NYU Stern in 2010. 

Professor Carroll is on the Board of Directors for The Academy at Saint Joan of Arc in Evanston, Illinois. At Kellogg, she is the executive sponsor of KBAN (the Kellogg Black and African American Network) and is on the Board of Advisors for the MBA student organization, Pride at Kellogg. She is a member of the Management Communication Association and Association for Business Communication.

Professor Carroll holds a B.A. in political science from Boston College and a M.B.A. in management and marketing from New York University. Additionally, she has a certificate in executive coaching.

Professor Carroll enjoys cooking, traveling, reading and cycling. Above all, she loves spending time roaming around Chicago (and going somewhere warm in the winter) with her husband and two kids.

• MBA, 2006, Marketing & Management, Stern School of Business, New York University
• BA, 1997, Political Science and Art History, Boston College

• Academic Director, Russell Fellows Program, Kellogg School of Management, Northwestern University, 2018-present
• Faculty Director, Management Communications Program, Kellogg School of Management, Northwestern University, 2016-present
• Clinical Associate Professor of Management Communications, Kellogg School of Management, Northwestern University, 2016-present
• Senior Advisor, Office of the Dean, Office of the Dean, Kellogg School of Management, Northwestern University, 2013-2016
• Clinical Assistant Professor of Management Communications, Kellogg School of Management, Northwestern University, 2013-2016
• Adjunct Professor of Management Communication, Management & Organizations, Stern School of Business, New York University, 2007-2010

• Chief of Staff, Kellogg School of Management, Northwestern University, 2010-2013
• Director of Communications, Stern School of Business, New York University, 2007-2010
• Product Manager, PR Newswire Association, Inc., 2000-2001

• Faculty Impact Award
• Faculty Impact Award, Spring
• Administrator of the Year, Stern School of Business, New York University, 2010

Leadership

Organizational Communication

Communications Strategy

Change management

Team Dynamics

Driving Organizational Change

Use your own real-life challenges as a platform for putting the latest theories and tools for organizational change management into practice. Learn how to build business agility and organizational resilience — the cornerstones of driving ongoing change.

Energizing People for Performance

Participants in this highly interactive program, master the processes and tools required to unleash the potential in individuals, energize their teams, and empower people to achieve consistently higher levels of performance and deliver better bottom-line results.

Strategic Communication for Organizations (KACIM-915-5)
As you gain seniority, your ability to strategically and effectively communicate becomes increasingly critical. CEOs say they spend the large majority of their time proactively communicating to engage large and dispersed workforces and manage the interests of diverse stakeholders. As ambitious managers, your communication abilities will quickly be put to the test. Whether you’re managing a cross-functional team, creating strategic alignment, building or shaping culture, or initiating and driving change, the ability to effectively engage, mobilize and gain the support of a broad set of stakeholders is instrumental to your success. In this five-week course, you’ll gain insight into the leader’s role as a communicator and spokesperson. We’ll focus on how leaders use strategic communication to build employee engagement, drive change and manage through crisis. Through the course, you’ll learn how to create communication plans and strategies to facilitate organizational success while also developing your own communications skills.

Strategic Communication for Organizations (KACI-915-5)
Effective communication is essential in the workplace - it contributes dramatically to your ability to succeed at every level of an organization and is relevant across every function. It is through strategic, audience-centered, and compelling communication that you convey your talents and abilities and engage others in accomplishing shared goals and tasks. Knowledge workers spend more than 60% of their time every day communicating and communication skills are tested further as you grow in seniority and become responsible for leading others and engaging diverse stakeholders. The course will teach you to thoughtfully consider how to leverage communication at key career stages - as an individual contributor, a manager or team leader and as an executive. More specifically, we'll explore how leaders use strategic communication to build employee engagement (one-on-one and in groups), drive change and perform under pressure. Each class session will combine lecture and discussion with exercises and cases that allow you to apply the concepts we discuss. In summary, this course is about providing you with a strong foundation in communications strategy and the opportunity to gain insights and develop skills that will allow you to be a more aware and effective communicator.

Field Study (KACI-498-0)
Field Studies include those opportunities outside of the regular curriculum in which a student is working with an outside company or non-profit organization to address a real-world business challenge for course credit under the oversight of a faculty member.

Personal Leadership Insights (KACI-461-5)
This course is a unique opportunity for students who are highly motivated and committed to their personal development and growth as a leader and who value the chance to do this work in a group setting. The Kellogg faculty leader serves as coach and facilitator to guide students through a process that explores who they are (strengths, needs, values), reveals how others experience them (feedback), examines who they want to be (vision/purpose) and identifies actions for moving forward (development planning). Individual reflective exercises will be further explored and shared in small group meetings, full class discussion, and individual coaching appointments with the faculty. Students complete a paper integrating their personal insights. There is no final exam.

Because the course focuses on self-awareness and relationships with others, students rely on interactions with each other to experience vulnerability and growth within an environment of safety and trust. Therefore, students will not receive a letter grade, but rather a "Pass" with 0.5 credits or a "No-Credit" on their transcript. The "Pass" designation will be given if the following requirements are met: 100% attendance (non-negotiable), completion of all assignments, honoring confidentiality, and active participation in class activities and discussions.

Please note that the 100% attendance policy is non-negotiable across all sections and instructors. Only bid on a section for which you are sure you can attend every class session. Review the abbreviated syllabus for that section to confirm the precise meeting dates.