Operations Strategy

Designing operations to maximize value

This program educates you on how to create a best-in-class operations strategy that integrates the customer experience, boosts financial performance and strengthens competitive advantage. In a highly interactive and collaborative learning environment, you’ll learn how to reconfigure your operations to boost your firm’s overall performance. You’ll learn frameworks and acquire tools for making operational design decisions that can increase efficiency, mitigate risk, expand global networks and maximize value creation.

Guided by senior Kellogg faculty experts through an engaging blend of stimulating lectures, discussions and a live team simulation exercise, you’ll learn leading-edge theories and how to put them to use immediately in your organization. You’ll leave equipped to lead positive operational changes, improve your organization’s performance and strengthen your competitive position in the marketplace.


VIDEO: Learn how to add value to your organization

Who Should Attend

  • Senior executives who oversee strategy and operations
  • High-level executives who want to improve their operational systems
  • Non-operations executives who wish to increase their knowledge outside their areas of expertise

Download Past Participant Profile

Key Benefits

  • Link your operations strategy to the customer experience and your firm’s financial performance
  • Assess your operations system from the perspectives of investors and internal management
  • Build operational competencies via organic growth (e.g., investing in assets whose characteristics define or enhance the internal supply chain)
  • Increase operational competencies through acquisition (e.g., a global sourcing strategy or external supply chain partners)

Program Content

Foundational Tools

  • Learn frameworks for outlining and evaluating an operations strategy and its performance

Generating Value

  • Assess investors, external partners, ROIC and operations forensics
  • Leverage public information to assess an operations strategy’s attractiveness
  • Identify operations metrics that create value

Role Of Competencies

  • Explore the role of operational trade-offs and competency focus in strategic positioning and operational efficiency
  • Use related qualitative and quantitative metrics to evaluate a firm's operations strategy in a competitive setting

Protecting Assets

  • Design a capacity strategy
  • Structure resources and processes to mitigate risk

Global Networks And Suppliers

  • Optimize design of a global operational network and application of strategic sourcing

Digital Operations

  • Diagnose the current level of digitization of your operation and develop strategical future directions in terms of increasing the levels of smart controls or automation


Achal Bassamboo - Academic Director; Charles E. Morrison Professor of Decision Sciences; Professor of Operations; Co-Director of MMM Program

Jan A. Van Mieghem - Academic Director; Harold L. Stuart Professor of Managerial Economics; Professor of Operations

What Participants Say

“Absolutely relevant content, [and an] innovative approach [in a] very intensive program. Totally applicable [to] the most important decisions I need to make.”
Operations Director, Red Bull do Brasil Ltda.

Personal Consultation

Please contact us to schedule an advising session

2024 Sessions

September 16-18, 2024

Start: September 16 at 8:30 AM

End: September 18 at 12:00 PM

Format: In-Person at Allen Center on Evanston Campus

Click here for Executive Education's COVID-19 health and safety protocols


Fee includes lodging and most meals

Kellogg School of Management

James L. Allen Center
2169 Campus Drive, Evanston, IL 60208