Operations Strategy

Designing operations to maximize value

This program educates you on how to create a best-in-class operations strategy that integrates the customer experience, boosts financial performance and strengthens competitive advantage. In a highly interactive and collaborative learning environment, you’ll learn how to reconfigure your operations to boost your firm’s overall performance. You’ll learn frameworks and acquire tools for making operational design decisions that can increase efficiency, mitigate risk, expand global networks and maximize value creation.

Guided by senior Kellogg faculty experts through an engaging blend of stimulating lectures, discussions and a live team simulation exercise, you’ll learn leading-edge theories and how to put them to use immediately in your organization. You’ll leave equipped to lead positive operational changes, improve your organization’s performance and strengthen your competitive position in the marketplace.


VIDEO: Learn how to add value to your organization

Who Should Attend

  • Senior executives who oversee strategy and operations
  • High-level executives who want to improve their operational systems
  • Non-operations executives who wish to increase their knowledge outside their areas of expertise

Key Benefits

  • Link your operations strategy to the customer experience and your firm’s financial performance
  • Assess your operations system from the perspectives of investors and internal management
  • Build operational competencies via organic growth (e.g., investing in assets whose characteristics define or enhance the internal supply chain)
  • Increase operational competencies through acquisition (e.g., a global sourcing strategy or external supply chain partners)

Program Content

Foundational Tools

  • Learn frameworks for outlining and evaluating an operations strategy and its performance

Generating Value

  • Assess investors, external partners, ROIC and operations forensics
  • Leverage public information to assess an operations strategy’s attractiveness
  • Identify operations metrics that create value

Role Of Competencies

  • Explore the role of operational trade-offs and competency focus in strategic positioning and operational efficiency
  • Use related qualitative and quantitative metrics to evaluate a firm's operations strategy in a competitive setting

Protecting Assets

  • Design a capacity strategy
  • Structure resources and processes to mitigate risk

Global Networks And Suppliers

  • Optimize design of a global operational network and application of strategic sourcing

Digital Operations

  • Diagnose the current level of digitization of your operation and develop strategical future directions in terms of increasing the levels of smart controls or automation


Jan A. Van Mieghem - Academic Director; Harold L. Stuart Professor of Managerial Economics; Professor of Operations

CPE Credits

Continuing Education Credit
This program is registered with the National Association of State Boards of Accountancy and is recommended for 19.5 CPE credits.

Continuing Professional Education Information
The Kellogg School of Management, Northwestern University is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

All Kellogg programs that qualify for CPE credits do not have pre-requisites. Advanced readings and case preparation is required. A packet of course materials is emailed to all participants before the program begins.

All Kellogg programs are group-live or internet-based. Program level: Advanced. For more information regarding administrative policies such as complaints and refunds, please contact our office at 847-467-6018.

What Participants Say

“Absolutely relevant content, [and an] innovative approach [in a] very intensive program. Totally applicable [to] the most important decisions I need to make.”
Operations Director, Red Bull do Brasil Ltda.

Personal Consultation

Please contact us to schedule an advising session

2021 Sessions

May 12-14, 2021

Start: May 12 at 8:30 AM

End: May 14 at 12:00 PM

Evanston campus


Fee includes lodging and most meals

November 17-19, 2021

Start: November 17 at 8:30 AM

End: November 19 at 12:00 PM

Evanston campus


Fee includes lodging and most meals

Kellogg School of Management

James L. Allen Center
2169 Campus Drive, Evanston, IL 60208