Perform a strategic operational audit. Design effective processing systems. Identify metrics to measure improvements. Based on the science of lean operations, this program will give you the tools and framework for operating a world-class organization.
Designed for executives, consultants and other individuals involved with an organization’s operations, this collaborative learning experience will show you how to optimize your organization’s costs, quality, speed and customer service — all of which will make a significant impact on your bottom line. Frameworks for diagnosing, improving and designing effective processing systems will be explored through real-world case studies, group workshops and computer-simulation models.
Under the guidance of an esteemed faculty team, you will analyze the laws that govern operations, explore the Business Process Flows Framework and investigate the critical link between operational drivers and business strategies. These exercises will help you master and implement the practice of lean operations at your organization.
Please contact us to schedule an advising session
The Strategic Role of Operations
The Business Process Flows Framework
The Toyota Production System
Basic Process Dynamics
The Corrupting Influence of Variability and Uncertainty
Data Driven Operations and Risk
“Eye openers to the potential opportunities to improve the company's bottom line in the services industry. Since I am in the consulting services industry, [this program] gave me ideas that I look forward to trying out in my company.”
Associate Partner - Aon Mergers & Acquisitions, Hewitt Associates LLC
“In a concentrated but deliberate fashion, this [program] provided a thoughtful perspective on understanding variability in a variety of processes - manufacturing, services, non-profit, and how to qualitatively and quantitatively dissect them to provide a framework for continuous evaluation and improvement.”
Medicine, Cleveland Clinic
“Every operations specialist should have the skills from this [program] in their toolbox. The knowledge…is relevant, insightful, and immediately applicable in almost any operational setting.”
Executive Director Operations, Falken Tire
April 28-30, 2024
Start: April 28 at 1:00 PM
End: April 30 at 12:00 PM
Fee includes lodging and most meals
November 18-22, 2024
Start: November 18 at 8:30 AM
End: December 22 at 12:00 PM