How can you align the goals of the family office with the goals of its clients and stakeholders? How can your office develop and promote your client’s trust in the family office? What is the best approach to challenging conversations with family stakeholders around wealth management, governance and education?
Challenging, often subtle family dynamics, sensitive communications and interlinked governance structures all contribute to the complexity of family offices. This program focuses squarely on the management, planning and governance skills family-office leaders must master and manage.
Guided by a renowned faculty of experts and advisors in family organizations, teamwork and communication, you will learn to navigate complex family office dynamics to more fully align stakeholders. You will develop skills to plan strategy, promote trust and communication, and address challenging issues around governance and continuity. All of these skills will help to promote family harmony and maximize family office performance.
VIDEO: Learn more from Academic Director Jennifer Pendergast
Senior executive leaders of single family offices. Typically, these executives are non-family members. These executives will lead multi-disciplinary family office teams that serve the needs of sophisticated multi-generational family offices.
Effective Teamwork: Collaboration and Leadership in Flat Organizations
Family offices require teamwork across a group of professionals as well as outsourced service providers. Family clients may also be pulled into teams for projects. This program will address the unique challenges that arise in a non-hierarchical organization and opportunities to leverage the professional team to achieve high impact outcomes.
Building trust with family clients is key to success for any family office. Trust is developed at both the institutional, office level as well as the interpersonal level. You will explore key factors crucial for achieving trust amongst clients and staff.
Brave Voices: How Leaders Build Cultures of Courageous Conversations
For our relationships, teams, and communities to thrive, we need everyone’s voice in the conversation. In the family office context, the ability to address challenging topics with clients, team members and other stakeholders is crucial to a productive culture and trust. You will 1) gain insights on how to build confidence and courage to speak bravely and say what needs to be said, and 2) learn practical steps for leaders to “encourage courage” in others, building cultures of brave voices to maximize organizational performance.
Information for Decision Making
Family office executives are faced with high-stakes decisions and demands across a variety of topics, heightening the demand for relevant data and timely reporting and analysis to drive critical decisions. Transforming data and information into business intelligence is both an art and a science. In this program you will explore leading practices on data aggregation, reporting and analysis and the different tools available to enable data-informed decision-making and increase the effectiveness of your teams.
Case studies of successful multi-generational family enterprises have moved beyond periodic succession planning to focus on continuity of the business, ownership, family and family office. Family office leaders face the daunting task of ensuring continuity of the office team as well as continuity of service across generations of the family. We will provide a coordinated model of planning across office strategy and staffing.
Tim Kelly - Academic Director; Adjunct Lecturer of Family Enterprises
Jennifer Pendergast - Academic Director; John L. Ward Clinical Professor of Family Enterprise and Executive Director of the John L. Ward Center for Family Enterprises
Michelle L. Buck - Clinical Professor of Leadership, Kellogg School of Management
Leigh Thompson - J. Jay Gerber Professor of Dispute Resolution & Organizations Professor of Management & Organizations
Danielle Valkner - PwC Advisory Partner; US Family Office Leader
Adam Waytz - Associate Professor of Management & Organizations