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“Trust in banks has collapsed,” said Kellogg Professor Paola Sapienza, co-author of the Financial Trust Index. “Since last quarter’s issue of the Financial Trust Index, trust in banks has fallen 5 percentage points to a low of 27 percent."

Financial Trust Index

Too big to trust?

Chicago Booth/Kellogg School Financial Trust Index dwindles to 21 percent, reflecting the collapse in trust in national banks

7/24/2012 - The latest Chicago Booth/Kellogg School Financial Trust Index finds that only 21 percent of Americans trust the financial system, the lowest point on record since March 2009. According to the June 2012 report issued today, this decrease was largely driven by a drop in trust in national banks.

The Index measures public opinion over three-month periods to track changes in attitudes. Today’s report is the 15th quarterly update and is based on a survey conducted in June 2012. The previous survey (March 2012) showed that 22 percent of the population trusted the financial system.

“Trust in banks has collapsed,” said Paola Sapienza, co-author of the Financial Trust Index and the Merrill Lynch Capital Markets Research Professor of Finance at the Kellogg School. “Since last quarter’s issue of the Financial Trust Index, trust in banks has fallen 5 percentage points to a low of 27 percent. It’s worth noting that this data was collected in late June, so this drop could be reflective of consumer attitudes toward the news about JP Morgan’s multi-billion hedging losses announced in late spring.”

National vs. local
Trust in national banks fell to 23 percent in the June 2012 report, from 25 percent in March. Trust in local banks increased to 55 percent from 51 percent, and trust in credit unions also increased, rising to 63 percent from 58 percent.

“This suggests that the national banks may be ‘too big to trust,’ whereas there is still a relatively high level of trust in banks at the community level,” said Luigi Zingales, co-author of the Financial Trust Index and the Robert R. McCormack Professor of Entrepreneurship and Finance at the University of Chicago Booth School of Business.

Other findings from this quarter’s Financial Trust Index include:
  • Trust in stocks and large companies edged up, while trust in mutual funds dropped to 25 percent from 28 percent in March 2012.
  • The majority of Americans have a neutral view of the stock market, with 80 percent of survey respondents planning to leave their investments in the stock market unchanged. And, the fear of a stock market collapse has subsided, with more than half of respondents saying that a drop of more than 30 percent within the next 12 months is unlikely.
  • On the employment front, only 15 percent of respondents fear losing their jobs in the next 12 months, which is significantly lower than figures reported in the earliest months of the financial crisis (23 percent in December 2008) and an all-time high of 26 percent in March 2010.
About the survey
On a quarterly basis, the Financial Trust Index captures the amount of trust that Americans have in the institutions in which they can invest their money. The survey is conducted by Social Science Research Solutions (SSRS) as part of their weekly national telephone survey, EXCEL. In the most recent wave, a total of 1,029 individuals were surveyed by live interviewers (not IVR) from June 20 to June 28, 2012. The institutions considered in the survey are banks, the stock market, mutual funds and large corporations.

To learn more about the Chicago Booth/Kellogg School Financial Trust Index, visit