Case Number: 5-211-254, Year Published: 2011
HBS Number: KEL583
Collaborations, Leveraging Scale, Restructuring Operations, Leading Consensus-Driven Alliances, Efficiency Constraints
Bryan Preston, CEO of the Back Office Cooperative, leads several large human service providers through the process of building a shared-services platform to leverage scale and efficiencies. This successful collaboration matches the business case for restructuring against the constraints of mission-driven enterprises.
The case seeks to demonstrate how collaboration, scalability, and leadership interact in a nonprofit organization to produce desirable outcomes from which other organizations, leaders, and resource providers might learn.
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