Case Number: 5-104-006, Year Published: 2004, Revision Date: October 16, 2013
HBS Number: KEL030
Capacity Calculations, Process Analysis, Bottleneck, Critical Path, Flow Times
This case addresses how flow times and capacity calculations can be made for a service process such as the bariatric surgery center at a clinic. This case highlights how these calculations can be made for a service process just as in any manufacturing setting. In the course of the case, students should understand the notion of critical paths and bottlenecks and what factors affect both time and capacity. This understanding is then used to discuss the relative profitability of two types of bariatric surgery. The goal here is to link product profitability to the process.Spanish translation available.
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