Research Details

Abstract

On April 4, 2013, a video game website reported that the next-generation Xbox console—due to be released by Microsoft the following month—would require an always-on Internet connection in order to operate. The new version of the SimCity game that had been released earlier that year with an always-on requirement had been a disaster. Hardcore gamers reacted negatively to the news.

When the Xbox One console was officially revealed on May 21, Microsoft effectively confirmed that it would require an always-on connection for validating digital rights. Predictably, gamers reacted negatively, a response that was exacerbated when Microsoft's president of the interactive entertainment business, Don Mattrick, made dismissive statements about their concerns.

Confronted by online outrage from gamers and mockery from competitors, Mattrick had no choice but to re-examine the Xbox One's product features, and more importantly, decide how Microsoft would communicate those features to its targeted consumer segments.

Type

Case

Author(s)

Neal Roese, Evan Meagher

Date Published

06/24/2014

Citations

Roese, Neal, and Evan Meagher. Xbox One. Case 5-114-006 (KEL794).

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