The Public Image of Government Agencies, Public Administration Review
The author of this article believes that government agencies cannot do much to improve public recognition of their accomplishments. According to his interpretation of the findings reported in this piece, Americans prefer to believe their government is bureaucratic, lazy, and authoritarian. They want to be able to criticize this authority.
Levy, Sidney. 1963. The Public Image of Government Agencies. Public Administration Review. 23(1): 25-29.