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Research Details
Impact of deals and deal retraction on brand switching, Journal of Marketing Research
Abstract
Analysis of panel data for two consumer packaged goods indicates that media-distributed coupons and cents-off deals induce brand switching and result in less loyalty when retracted than if no deal is offered. In contrast, package coupons stimulate brand loyalty which is maintained when they are retracted. The extent to which economic utility theory and self-perception theory order these findings is evaluated and the implications of the results for managing demand are discussed.
Type
Article
Author(s)
Joe A. Dodson, Alice M. Tybout, Brian Sternthal
Date Published
1978
Citations
Dodson, Joe A., Alice M. Tybout, and Brian Sternthal. 1978. Impact of deals and deal retraction on brand switching. Journal of Marketing Research.(1): 72-81.