Take Action

Home | Faculty & Research Overview | Research

Research Details

Universalistic and Contingency Predictions of Employee Satisfaction and ConflictUniversalistic and Contingency Predictions of Employee Satisfaction and Conflict, Administrative Science Quarterly

Abstract

This paper reviews contingency and universalistic theoretical rationales linking satisfaction and conflict to organic and mechanistic styles of structure and control. Predictions suggested by both theoretical perspectives are tested on data from 52 departments of 13 consumer reporting organizations. The findings support both universalistic and contingency predictions although different variables were found to be important in the predictions of satisfaction and conflict. In contrast to several recent studies, this study indicates that contingency variables are frequently as good as, or even better than universalistic variables as predictors of satisfaction and conflict.

Type

Article

Author(s)

Robert Dewar, James Werbel

Date Published

1979

Citations

Dewar, Robert, and James Werbel. 1979. Universalistic and Contingency Predictions of Employee Satisfaction and ConflictUniversalistic and Contingency Predictions of Employee Satisfaction and Conflict. Administrative Science Quarterly. 24(3): 426-448.

KELLOGG INSIGHT

Explore leading research and ideas

Find articles, podcast episodes, and videos that spark ideas in lifelong learners, and inspire those looking to advance in their careers.
learn more

COURSE CATALOG

Review Courses & Schedules

Access information about specific courses and their schedules by viewing the interactive course scheduler tool.
LEARN MORE

DEGREE PROGRAMS

Discover the path to your goals

Whether you choose our Full-Time, Part-Time or Executive MBA program, you’ll enjoy the same unparalleled education, exceptional faculty and distinctive culture.
learn more

Take Action