Growing Managers: Moving from Team Member to Team Leader

This case describes the workplace challenges facing a newly promoted middle manager in a global, multicultural organization. These issues are affecting her team's ability to perform to the expectations of her regional manager. Although it might be easy to blame the new manager, adeeper analysis reveals that many other forces are at work here, including communication of strategy, performance objectives, mismanaged team members, cultural inconsistencies, and a lack of leadership direction and/or skill from the very top to her supervising manager.