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Author(s)

Daniel Diermeier

Robert Crawford

Charlotte Snyder

The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once an example of strong corporate culture with a commitment to public service and independent integrity, Andersen saw its culture and standards weaken as it grew explosively and changed its mode of governance. 

The (A) case describes a crisis precipitated by the admission of Waste Management, a major Andersen client, that it overstated its pretax earnings by $1.43 billion from 1992 to 1996. The resulting Securities and Exchange Commission (SEC) investigation ended with Andersen paying a $7 million fine, the largest ever levied against an accounting firm, and agreeing to an injunction that effectively placed the accounting giant on probation. Students analyze the causes of Andersen's problems and advise Andersen leadership. 

Date Published: 10/10/2011
Discipline: Management;Strategy
Key Concepts: Strategy Management; Public Relations; Leadership; Crisis Management; Organizational Culture; Accounting; Ethics; Regulatory Management
Citations: Diermeier, Daniel, Robert Crawford, Charlotte Snyder. Arthur Andersen (A): The Waste Management Crisis. 5-205-253(A) (KEL558).