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Author(s)

James Anderson

James Narus

To get a fair return on the superior value that their offerings deliver to customers, progressive B-to-B companies transform their sales forces from value spendthrifts into value merchants. These companies foster value merchants in more ways than simply compensating salespeople on profitability. As a result, their salespeople become value merchants, making business with customers more profitable by finding value drains and value leaks--rather than by seeking price cuts to retain or gain business.
Date Published: 2008
Citations: Anderson, James, James Narus. 2008. Business Market Value Merchants. Marketing Management. (2)31-35.