Author(s)

Julie Hennessy

Alice M. Tybout

Jill Carter

Maybelline is the world's leading mass cosmetic company, with tremendous success and commanding market share, particularly in the "eye make-up" category. But Maybelline also acknowledges a weakness in the strategic "face" segment, most notably in the profitable "foundations" product lines. This case approaches the challenge of successfully growing this important category through looking at every aspect a company would need to make this move, including: consumer marketing strategy; consumer behavior and purchasing patterns; demographic analysis; segmentation and targeting; product management; distribution channels; pricing; advertising; and understanding the competitive environment.

Date Published: 01/01/2004
Discipline: Marketing
Key Concepts: Branding, Advertising, Consumer Marketing, Marketing Strategy, Product Management, Distribution Channels
Citations: Hennessy, Julie, Alice M. Tybout, Jill Carter. Maybelline Inc.: About Face. 5-104-043 (KEL112).