Journal Article

"Process variation as a determinant of bank performance: Evidence from the retail banking industry"

Management Science
Author(s)

Andrew J. Leone

Frances Frei

Ravi Kalakota

L. Marx

Date Published: 1999
Citations: Leone, Andrew J., Frances Frei, Ravi Kalakota, L. Marx. 1999. "Process variation as a determinant of bank performance: Evidence from the retail banking industry". Management Science. (9)1210-1220.