Journal Article
Distinguishing Service Quality and Customer Satisfaction: The Voice of the Customer
Journal of Consumer Psychology
Author(s)
Dawn Iacobucci
Amy Ostrom
Kent Grayson
Date Published:
1995
Citations:
Iacobucci, Dawn, Amy Ostrom,
Kent Grayson
. 1995. Distinguishing Service Quality and Customer Satisfaction: The Voice of the Customer.
Journal of Consumer Psychology
. (3)277-303.