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Technology Industry Management


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Technology Management Cases

IT Portfolio Management:

Strategic alignment of IT with business objectives for a manufacturing company with rapid growth through acquisitions.

IT portfolio selection, sequencing, and building an enterprise wide infrastructure

ProSight: New Millennium Financial Technology Portfolio Management
A hands-on case using ProSight Portfolios software. Students must define the strategic intent of a newly merged financial services company and reduce IT spending with an optimized new project portfolio.

Return on Investment Analysis:

B&K Distributors: Calculating ROI for a Web-Based Customer Portal
Introduction to ROI analysis for a web base customer portal. Templates for the ROI calculation are given.

Teradata Data Mart Consolidation Return On Investment at GST
Large telecommunications company cost containment ROI for a data mart consolidation into a Teradata Enterprise Data Warehouse

ROI for a Customer Relationship Management Initiative at GST
ROI for analytic CRM based upon Teradata Business Impact Modeling (BIM) team best practices.

The San Diego Public School District: Enterprise Resource Planning Return on Investment
ROI analysis for ERP in a large urban school district including both hard and soft benefits.

Lease vs Buy for IT:

AMG Inc. & Forsythe Solutions: Lease vs. Buy Decisions
Introduction to equipment leasing. A major financial services company must make a lease vs. buy decision for seven thousand PC's.

Shilling & Smith Acquisition of Xteria Inc.: Data Center Technology Leasing
Data center infrastructure leasing and strategies for a major retail store.

Project and Program Management:

Ariba Implementation at Med-X: Managing Earned Value
Introduction to Earned Value analysis and program oversight for an e-procurement technology program.

Clothes “R” Us Point-Of-Sale Initiative: Managing IT Programs
Detailed case discussion of a real $25M program to implement a point of sale CRM solution for a major clothing retailer

A&D High Tech Case A: Managing Projects For Success
A hands-on introduction to Microsoft Project for a web customer portal project at a major electronics distributor. The case discussion focuses on risk for technology projects.

A&D High Tech Case B: Managing Scope Change
The web portal project is in trouble and the VP of Marketing wants to increase the project scope. This case is an MS project based hands-on application of Earned Value project management, and strategies for dealing with projects that are out of control.

General Management:

IT Challenges at Great Planes Bank and Trust

The CIO is in the hot seat to deliver a new customer insight system. The case discusses several major issues in IT oversight and the role of executive managers in IT decisions.

  last modified 12/12/2002
2001 Kellogg School of Management, Northwestern University