Navigating Workplace Conflict

• Seasoned professionals who want to improve their conflict management skills
• Sales and marketing managers, merger and acquisition professionals, entrepreneurs, purchasing managers and human resource professionals
• Government administrators and administrators of not-for-profit organizations
• Managers coordinating across functions, businesses or cultures
• Family businesses
• Team leaders

• Learn conflict management strategies to transform conflict into collaboration
• Understand the fundamental structure of conflict
• De-escalate conflict as an involved party or as a third party facilitator (superior or peer)
• Recognize your personal conflict style
• Manage angry clients
• Resolve potentially destructive, emotionally charged disputes

Negotiating with Colleagues and Business Partners

• Understand Interests — the reasons why people are in conflict
• Understand Rights — the reasons why people think they should prevail
• Understand Power — the assets people have to impose their will on others

Multi-party Negotiation across Silos and Business Units

• Leverage interests, rights, and power to transform conflict into collaboration
• Understand agreement types designed to meet mutually beneficial goals
• Engage diverse groups and teams
• Defuse anger, develop trust and build relationships

Managing Negative Emotions

• Analyze your own reaction to anger in the workplace
• Learn productive ways to direct negative emotions
• Distinguish between anger as a tactic and anger as frustration
• Learn how to turn negative emotions into collaboration
• Learn constructive ways to address emotions

Addressing Diversity and Conflict

• Understand power, gender and ethics
• Acknowledge personalities
• Discover how to motivate parties

Leading Third Parties, Peers and Superiors in Dispute Resolution

• Learn the skills of effective third parties in conflict management
• Learn to use a third party to help you manage conflict and help you arrive at mutual interests
• Recognize that third parties in organizations are not neutral and have power

Special Feature:

• Faculty-authored books
• Live simulations of workplace conflict scenarios
• Post-program: Videos and templates you can use with your team and in your organization to optimally manage conflict

Lauren Rivera - Academic Director; Associate Professor of Management & Organizations; Associate Professor of Sociology, Weinberg College of Arts & Sciences (Courtesy)

Leigh Thompson - Academic Director; J. Jay Gerber Professor of Dispute Resolution & Organizations Professor of Management & Organizations