• Seasoned professionals who want to improve their conflict management skills
• Sales and marketing managers, merger and acquisition professionals, entrepreneurs, purchasing managers and human resource professionals
• Government administrators and administrators of not-for-profit organizations
• Managers coordinating across functions, businesses or cultures
• Family businesses
• Team leaders

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• Learn conflict management strategies to transform conflict into collaboration
• Understand the fundamental structure of conflict
• De-escalate conflict as an involved party or as a third party facilitator (superior or peer)
• Recognize your personal conflict style
• Manage angry clients
• Resolve potentially destructive, emotionally charged disputes

Negotiating with Colleagues and Business Partners

• Understand Interests — the reasons why people are in conflict
• Understand Rights — the reasons why people think they should prevail
• Understand Power — the assets people have to impose their will on others

Multi-party Negotiation across Silos and Business Units

• Leverage interests, rights, and power to transform conflict into collaboration
• Understand agreement types designed to meet mutually beneficial goals
• Engage diverse groups and teams
• Defuse anger, develop trust and build relationships

Managing Negative Emotions

• Analyze your own reaction to anger in the workplace
• Learn productive ways to direct negative emotions
• Distinguish between anger as a tactic and anger as frustration
• Learn how to turn negative emotions into collaboration
• Learn constructive ways to address emotions

Addressing Diversity and Conflict

• Understand power, gender and ethics
• Acknowledge personalities
• Discover how to motivate parties

Leading Third Parties, Peers and Superiors in Dispute Resolution

• Learn the skills of effective third parties in conflict management
• Learn to use a third party to help you manage conflict and help you arrive at mutual interests
• Recognize that third parties in organizations are not neutral and have power

Special Feature:

• Faculty-authored books
• Live simulations of workplace conflict scenarios
• Post-program: Videos and templates you can use with your team and in your organization to optimally manage conflict

Lauren Rivera - Academic Director; Professor of Management & Organizations; Professor of Sociology, Weinberg College of Arts & Sciences (Courtesy)

Leigh Thompson - Academic Director; J. Jay Gerber Professor of Dispute Resolution & Organizations Professor of Management & Organizations

Continuing Education Credit
This program is registered with the National Association of State Boards of Accountancy and is recommended for 19.5 CPE credits.

Continuing Professional Education Information
The Kellogg School of Management, Northwestern University is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

All Kellogg programs that qualify for CPE credits do not have pre-requisites. Advanced readings and case preparation is required. A packet of course materials is emailed to all participants before the program begins.

All Kellogg programs are group-live or internet-based. Program level: Advanced. For more information regarding administrative policies such as complaints and refunds, please contact our office at 847-467-6018.