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Kellogg Operations Workshop 2008

Workshop information :
Registered participants can click here (PDF 1.59MB) for a packet which includes a schedule, maps and pertinent transportation information.

Registered participants who requested housing stayed at The Homestead, a hotel just south of the Northwestern campus. A campus map showing the location of the hotel can be found by clicking here (PDF 1 page/152K).

Click here (PDF 52KB) for the Schedule of Events. Otherwise, continue reading for information on the speakers and presentations.

Friday, September 5th
9:00 AM to 7:30 PM (breakfast, lunch and dinner included)
Session One: Call Center Management

Noah Gans,
University of Pennsylvania

Some Current Problems in Call Center Management

Amy Ward,
University of Southern California
Fair Dynamic Routing in Call Centers
Zeynep Akşin,
Koç University

Talk title: Call Centers with Delay Information: Models and Insights

Gad Allon,
Northwestern University
“We will be right with you”: managing customers with cheap talk and intentional vagueness
Session Two: Research Perspectives
Brian Rogers,
Northwestern University
Social Networks
Pinar Keskinocak,
Georgia Institute of Technology
Humanitarian Operations

Saturday, September 6th
9:00 AM to 2:00 PM (breakfast and lunch included)
Session Three: Retail Operations

Ananth Raman,

Retail Operations: Past Findings, Current Opportunities

Jérémie Gallien,
Implementing and Evaluating a New Distribution Optimization System for Zara
Naren Agrawal,
Santa Clara Unversity
Incorporating Category Effects of Items in Assortment Planning for Retail Chains
Saravanan Kesavan,
University of North Carolina
Incorporating price and inventory endogeneity in firm-level sales and earnings forecasting
©2001 Kellogg School of Management, Northwestern University